Return & Refund Policy

RETURN POLICY:

You have 30 days from the date of delivery to return your item.

Returns are refunded via store credit in the form of a ERA OF OXY gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

REFUND POLICY:

ALL SALES ARE FINAL. ALL DISPUTES & FALSE CHARGEBACKS WILL BE FLAGGED AS FRAUD & WILL BE PURSUED ACCORDING TO OUR POLICY. 

Damages and Issues: In the event that you receive a defective or damaged item, or if you receive the wrong item, please inspect your order upon receipt and contact us immediately. We will work with you to evaluate the issue and make it right.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at eraofoxyinfo@gmail.com We are always here to help and answer any questions you may have.